SECTION 7: Requesting a Home Repair 7.1 Procedure If you believe there is a construction defect covered by this warranty, you must take these steps: (A) Step 1 - Contact Us. Contact us with details of your concerns as soon as possible. Conditions that could cause additional damage, such as water leaks, should be reported immediately. Do not communicate your request to any person that is not our employee, such as a contractor. Please contact our local office and ask to speak with a warranty or customer care representative. If you do not know the contact information for our local office, please visit our Web site at www.Pulte.com. Our goal is to promptly respond to all warranty. related requests, so if you do not receive an acknowledgment within a reasonable time, please follow up to make sure your message was not misdirected. Except as otherwise required by law, all warranty claims must be received by us no later than 30 days after the expiration of the applicable warranty coverage period. Please note this provision does not extend the warranty coverage period. (B) Step 2 - Allow Us to Investigate. We will review the information you give us and investigate your concerns. Our investigation may involve sending employees or consultants to your home to inspect the component or to perform tests or other analysis. If that is necessary, we will need your cooperation, which will often include, but not be limited to, meeting us or our representatives at your home during our normal working hours. (C) Step 3 - Our Response. After investigating, we will inform you whether there is a construction defect covered under this warranty. If there is a covered construction defect, we will repair or at our option replace it as provided in this warranty.
Alternatively, instead of correcting the construction defect, we may decide at our option to pay you the cost of correction as provided in section 4.4(C). (D) Step 4 - Repair Process. We will need access to your home during our normal working hours to perform the repair work. We prefer not to be in your home when you are not there, so we may ask you to be at home when the work is performed. We will start and complete the work as soon as possible based on your schedule, our work schedule, and the availability of the contractors and materials required to do the work. Your cooperation and flexibility is needed for us to complete the work promptly. If the required repairs are so extensive that we determine that you need to temporarily move out of the home until the work is finished, we will reimburse you the reasonable costs for alternative lodging. 7.2 Failure to Allow Us to Make Repairs We are not responsible for any damage that occurs because you failed to allow us to timely make repairs. Additionally, if you make or pay for repairs without first notifying us of the problem and allowing us to investigate and repair it as required by this warranty, then we will not reimburse you for those repairs.. 7.3 Emergency Repairs If an emergency condition exists that requires immediate repairs to protect the safety of occupants of your home or to prevent imminent serious damage to your home, you may make the repairs and we will reimburse you the reasonable cost of those required repairs that would otherwise be covered by this warranty. You are still obligated to give us notice as soon as possible, even in an emergency situation.
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