New Home Care Guide

Warranty Service Request Procedures

To service all our homeowners thoroughly and responsively, a warranty service request process is in place for your warranty needs. For service on items covered under the limited warranty, please follow the easy process listed below. Coverage timeframes are based on your home’s date of closing. Pulte’s Limited Warranty and Performance Standards can be found in its entirety at www.Pulte.com : 1-YEAR COVERAGE warrants the construction of the home will conform to the tolerances for materials and workmanship. 2-YEAR COVERAGE warrants the workability of the plumbing, electrical, heating, ventilating, air conditioning, and other mechanical systems. 5-YEAR COVERAGE warrants against various types of water infiltration and some internal leaks. 10-YEAR COVERAGE warrants the structural elements of the home. Structural elements are footings, bearing walls, beams, girders, trusses, rafters, bearing columns, lintels, posts, structural fasteners, subfloors and roof sheathing. HOW TO REACH PULTE FOR WARRANTY REQUESTS To ensure that you receive the best possible service, we are proud to offer Service on Demand so that you can submit a request in the way with which you are most comfortable. Customer Care Coordinators are available Monday - Friday, between the hours of 8:00 am and 5:00 pm to assist you. Contact the Customer Care Center By phone at 972-304-2805 By email at Customer.CareDFW@pulte.com Online by going to www.pulte.com. Click on "Service" in the top right corner of the screen and fill out the service request form completely.

Emergency Service AFTER Normal Business Hours

If an emergency arises between 5:00 pm and 8:00 a m Monday through Friday or on weekends or holidays, your request will be managed by our Emergency Response Team.

Call the Customer Care Center Emergency Response Team at 972-304-2805. Your call will be answered and managed appropriately.

Emergency After Hours Service is provided for limited items that could make your home inhabitable. These items include: No hot water to your entire home, major water leak/flood (burst pipe, etc.), loss of power to entire home (not related to weather conditions or outages), no heat or AC to entire home when external temperatures are below 45 or above 90.