(C) Step 3 - Our response. After investigating, we will inform you whether there is a construction defect covered under this Limited Warranty. If there is a covered construction defect, we will repair or at our option replace it as provided in this Limited Warranty. Alternatively, instead of correcting the construction defect, we may decide at our option to pay you the reasonable cost of correction. (D) Step 4 - Repair process. We will need access to your home during our normal working hours to perform the repair work. We prefer not to be in your home when you are not there, so we may ask you to be at home when the work is performed. We will start and complete the work as soon as possible based on your schedule, our work schedule, and the availability of the contractors and materials required to do the work. Your cooperation and flexibility are needed for us to complete the work promptly. 5.2 Failure To Allow Us To Make Repairs We are not responsible for any damage that occurs because you failed to allow us to timely make repairs. Additionally, if you make or pay for r epairs without first notifying us of the problem and allowing us to investigate and repair it as required by this Limited Warranty, then we will not reimburse you for those repairs. 5.3 Emergency Repairs If an emergency condition exists that requires immediate repairs to protect the safety of occupants of your home or to prevent imminent serious damage to your home, you may make the repairs and we will reimburse you the reasonable cost of those required repairs that would otherwise be covered by this Limited Warranty. You are still obligated to give us notice as soon as possible, even in an emergency situation.
SECTION 5: Requesting a Home Repair 5.1 Procedure If you believe there is a construction defect covered by this Limited Warranty, you must take these steps: (A) Step 1 - Contact us. Contact us with details of your concerns as soon as possible. Conditions that could cause additional damage, such as water leaks, should be reported immediately. Do not communicate your request to any person that is not our employee, such as a contractor. Please contact our local office and ask to speak with a Limited Warranty or customer service representative. If you do not know the contact information for our local office, please visit our Web site at www.Pulte.com . Our goal is to promptly respond to all warranty- related requests, so if you do not receive an acknowledgment within a reasonable time, please follow up to make sure your message was not misdirected. Except as otherwise required by law, all Limited Warranty claims must be received by us no later than 30 days after the expiration of the applicable warranty coverage period. Please note this provision does not extend the Limited Warranty coverage period. (B) Step 2 - Allow us to investigate. We will review the information you give us and investigate your concerns. Our investigation may involve sending employees or consultants to your home to inspect the component or to perform tests or other analysis. If that is necessary, we will need your cooperation, which will often include, but not be limited to, meeting us or our representatives at your home during normal working hours.
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